Jessie Zilinskas, Director of Customer Success, Diligent

As a recent addition to the Diligent team, Jessie Zilinskas brings a decade of customer success experience and thirst for knowledge to push her focus on collaboration and information sharing with her team to new heights.

“I joined Diligent  14 days before the COVID-19 lockdown took place here in Sydney. I knew exactly what the clients were facing as I also moved to remote work. Interestingly the care and support the Diligent team showed to me proved the white glove customer support our customers experience is real and a great ROI”. 

One overriding factor that has impressed Jessie to date is how Diligent becomes an extension of their client’s governance teams. The deep understanding of the intense end-to-end process for Board meetings sets the entire organisation apart from others in the industry. 

A great example of this is the commitment to quality outcomes. Following a regular security compliance review of a large bank client in the region, it became apparent a device authorisation program would help them. Diligent worked with this existing client, and everyone from regional senior management to every member of the Customer Success and Support team in Australia and New Zealand were on board to deliver the white-glove service Diligent’s reputation is built on. 

“It doesn’t matter what the size of the client to us, we assemble the appropriate skills and resources to help clients meet urgent deadlines – or pressing governance and compliance needs they may not have realised they have.” 

If Jessie had to name one thing about Diligent that differentiates its customer success benchmarks it would be the collaboration and follow-through from every member of staff.  

“There was no discernible negative impact of switching to remote work for the Diligent customer success team and support and training staff.” 

Jessie believes the flexibility shown by her team will help clients navigate to the ‘new normal’. 

“Workplaces and collaboration will need to integrate a high degree of flexibility while still maintaining the appropriate governance and compliance standards. We remain committed to being as efficient as we can to help client’s meet this challenge and support the complex tasks ahead.” 

For more information on what product features you can expect in the next few months contact your Customer Success Manager or email teamblack@diligent.com.